Frequently Asked Questions
At Equestrian Kit, we want your shopping experience to be as smooth as a well‑ridden dressage test. Below are answers to the questions we hear most often. If you need further assistance, please visit our website theequestriankit.com for support options.
1. Ordering & Payment
How do I place an order?
You can order directly through our website theequestriankit.com. Browse our categories, select the items you want, add them to your cart, and proceed to checkout. You will be asked to provide shipping and payment information to complete your purchase.
What payment methods do you accept?
We accept major credit cards, digital wallets, and other secure online payment methods as indicated at checkout. All payment information is encrypted and processed securely.
Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast handling. If you need to modify or cancel an order, please contact us immediately through our website. Once an order has entered the shipping process, changes may no longer be possible.
Do I need an account to buy from Equestrian Kit?
No, you can check out as a guest. However, creating an account allows you to save your shipping information, track orders, and view your purchase history.
2. Product Information
Are your products the same as those previously sold by Dover Saddlery?
Yes. Equestrian Kit offers the same trusted product lines, brands, and quality you relied on from Dover Saddlery. We have carefully curated the most popular and dependable items for riders and their horses.
How do I know if an item is in stock?
Our website shows real‑time inventory. If an item is available, you will see an “Add to Cart” button. For items that are temporarily out of stock, you may see an option to request a notification when they return.
Do you sell custom or special‑order items?
Some products may be available as special orders. These items typically require additional processing time. Details will be noted on the product page. We will notify you of any expected delays.
What if my item arrives damaged or defective?
We stand behind the quality of our products. If you receive a damaged or defective item, please keep all original packaging and contact us immediately through theequestriankit.com. We will provide instructions for resolution. Manufacturer defects are covered for up to 12 months.
3. Returns & Exchanges
What is your return policy?
Most items can be returned within 30 days of purchase. Certain exclusions apply, such as opened treats or medications, underwear, and gift cards. Helmets and protective vests must be returned with original tags intact. Saddles and boots may be subject to a prorated refund based on usage.
How do I make a return?
To return an item, please visit our website and follow the return instructions. You will need your original invoice. A return shipping label may be provided for a fee. For returns originating outside the contiguous United States, you will need to prepay return shipping and obtain a tracking number.
Can I exchange an item?
To ensure you receive the correct size or color quickly, we recommend returning the original item for a refund and placing a new order for the desired item. This guarantees the new item is in stock and ships promptly.
What if I received a gift?
If you received a gift purchased from Equestrian Kit, you may return it for a gift card credit, subject to our return policy. The original purchaser’s information may be required.
4. Account & Privacy
How do I update my account information?
Log in to your account on theequestriankit.com and navigate to your account settings. You can update your name, address, email, and password.
Is my personal information secure?
Yes. We use industry‑standard encryption and security technologies to protect your data. We do not sell your personal information to third parties for their own marketing purposes without your consent. For full details, please review our Privacy Policy on our website.
Do you share my information with other companies?
We may share your name and mailing address with carefully screened partners whose products we believe may interest you. If you prefer that we do not share your information, you can opt out by contacting us through our website.
5. Promotions & Communications
How do I sign up for emails or SMS alerts?
You can subscribe to our email newsletter and SMS alerts during checkout or through your account settings. We send promotions, product updates, and order‑related messages.
How do I unsubscribe from emails or texts?
Every promotional email includes an unsubscribe link at the bottom. For SMS, reply STOP to any message you receive. You may also adjust your preferences in your account settings.
Do you offer gift cards?
Yes. We offer both physical and digital gift cards. Gift cards are non‑refundable and cannot be exchanged for cash.
6. Technical Issues
What if I have trouble placing an order online?
If you encounter any technical issues, please clear your browser cache and try again. Alternatively, use a different browser or device. If problems persist, you can reach us through the support options on theequestriankit.com.
Why was my payment declined?
Declines are usually due to incorrect billing information, insufficient funds, or security flags from your financial institution. Please verify your information and try again. If the issue continues, contact your bank or card issuer.
7. Still Have Questions?
We are here to help. For any other questions, please visit theequestriankit.com and use our online contact form. Our team will respond as quickly as possible.
Thank you for choosing Equestrian Kit – where quality gear and happy riders always come first.